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Thursday, February 09, 2012 You Are Here: Support & Forums  | 
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Forums > Module Masters Forum > SQL Reporting Services
Subject: Unable to load client print control
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Author Messages
mfncUser is Offline

Posts:3
08/14/2009 09:28  
I am getting the error "Unable to load client print control" when trying to print. Has anyone else had this problem? How can I resolve the issue?

Thanks.
hostUser is Offline

Posts:497
08/14/2009 09:33  
What browser are you using? The control is an activex control that only works in IE unfortunately.
mfncUser is Offline

Posts:3
08/14/2009 09:35  
I'm using IE7. The Install message pops up. I click on install and that's when I get the error.
hostUser is Offline

Posts:497
08/14/2009 09:40  
Check this link out: http://social.msdn.microsoft.com/forums/en-US/sqlreportingservices/thread/4a4a2239-3ac5-4f1d-8b2d-b2c5f03d3c07/
hostUser is Offline

Posts:497
08/14/2009 09:42  
Here's what another client reported fixing this issue in their environment as well:

We applied the following steps on our reporting server

1) Install CU 9 (a Microsoft update)

2) Uninstall the existing ReportViewer.exe

3) REBOOT (missed this one)

4) Install the service packed, hotfixed version of the ReportViewer 2005 (http://www.microsoft.com/downloads/details.aspx?FamilyID=82833f27-081d-4b72-83ef-2836360a904d&DisplayLang=en)

mfncUser is Offline

Posts:3
08/14/2009 11:11  
Thanks for the info. Apparently the issue is with our reporting server.
maiselUser is Offline

Posts:3
08/08/2011 18:26  
I'm also getting the error "Unable to load client print control".  I set up the rs module to access RS 2005 reports on a remote server.  The print button works fine if I access the report directly.  I only see the error when I access the report via the module.  Is there a setting I'm missing? 
hostUser is Offline

Posts:497
08/09/2011 03:15  
I assume you are on IE and have the activex security controls set?
hostUser is Offline

Posts:497
08/09/2011 03:16  
Oh yeah, what version of the module are you using?
maiselUser is Offline

Posts:3
08/11/2011 14:13  
I'm using IE 8.  I'm not sure about the activex security controls  -- In IE 8, what is this setting called?  I'm using the Reporting Services module version 4.3.0 with DNN version 5.06.01.  Thanks!
hostUser is Offline

Posts:497
08/16/2011 01:29  
Did you try the suggestions in the link up further in this post? The IE setting is mentioned in there as well...
maiselUser is Offline

Posts:3
08/16/2011 04:41  
Yes I tried those suggestions.  The print control loads without problems when I access the report directly, it's only through the Reporting Services module that I receive this error message.
hostUser is Offline

Posts:497
08/16/2011 11:40  
Can you grant us access? Service@modulemasters.com
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